Frequently Asked Questions
OUR PRODUCTS FAQs
CAN I SWIM/SHOWER WITH MY JEWELRY ON?
No, we suggest always taking off your jewels before swimming or showering. This will ensure that your plating lasts for as long as possible and your jewels stay sparkly. Crystals, in particular, will dill if exposed to chlorine and/or salt water.
HOW DO I CLEAN MY JEWELRY?
Our jewelry can be simply cleaned using a polishing cloth or jewelry cleansing solution. Do not use tissue paper or paper towels as it may cause scratches. Our favorite jewelry cleaning solution and polishing cloths are available for purchase through our website.
CAN YOU CREATE CUSTOMIZED PIECES?
While we cannot make any changes to the current designs of our jewelry, we DO ACCEPT customized order requests. Please send us an email at tidymoodco@gmail.com or via our Contact form with detailed information or pictures on your customized design. We will try our best to see if we can design or find what you’re looking for!
SHIPPING & TRACKING FAQs
DO YOU SHIP INTERNATIONALLY AND HOW MUCH DOES IT COST?
We offer Free Worldwide Shipping to over 200 countries, no minimum cart required. Please verify if your country is on the list at Checkout.
WHERE CAN I TRACK MY ORDER?
You can track your orders on our website here.
MY TRACKING DOESN’T WORK, WHAT DO I DO?
Don’t worry, tracking information will usually show within 5 business days. If you are still not able to track your order after this time, please contact us.
WHY DID I RECEIVE ONLY PART OF MY ORDER?
Items in the same purchase may be sent in separate packages due to unforeseen logistical reasons. It is possible to receive your remaining item(s) several days (or in rare cases weeks) apart.
THE TRACKING SAYS “DELIVERED” BUT I NEVER GOT MY PRODUCT.
Please reach out to your local post office or neighbors to see if they have any packages under your name. If your packaged was sent back to our warehouse, we will notify you by email immediately.
REFUND & EXCHANGE FAQs
Please refer to our Returns Policy page for detailed information & instructions
OTHER INQUIRIES
PRODUCT IS OUT OF STOCK, WHEN WILL IT BE BACK?
Please check our website frequently for updates. If it is a particular item you are interested in, please contact us and we will add you on the waitlist and send you an email once it is back in stock. We are working hard on providing the best service for our customers!
HOW SAFE IS IT TO PLACE ON ORDER ON YOUR SITE?
Clients of Tidy Mood Co., are protected by Buyer Protection which is a set of guarantees that enable buyers to shop with confidence on our website. Tidy Mood Co., will not have any access to your banking details. All payments on our site are processed securely through PayPal which is a PCI Level 1 service provider.
HOW DO I GET IN TOUCH WITH YOU?
For customer service related inquiries, please reach us using our contact form here
or send an email to tidymoodco@gmail.com.
For general inquiries, you can direct message us on Facebook or Instagram.