All orders can be cancelled or changed within 6 hours. If your order has been paid and you need to make a change or cancel an order, please contact us immediately within 6 hours following payment. Once your order is placed, we work with an automated fulfillment partner that begins packaging and preparation for shipment almost immediately. After the packaging and shipping process has started, it can no longer be cancelled.
YOUR SATISFACTION IS OUR #1 PRIORITY. THEREFORE, YOU CAN REQUEST A REFUND OR RESHIPMENT FOR ORDERED PRODUCTS IF:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
Please email us at email@example.com and we will attempt to expedite the order or accept a cancellation.
You receive the an incorrect or damaged item.
Please send us photo(s) of the damaged or incorrect item(s) you received to firstname.lastname@example.org and we will replace the product right away, free of charge.
You do not want the product you have received.
We will gladly accept returns for unused items within 7 days of product receipt. The item(s)must be sent back in original condition at your expense.
Once we have received the item, a refund will be issued within 14 business days.
WE DO NOT ISSUE REFUNDS IF:
YOUR ORDER DOES NOT ARRIVE DUE TO FACTORS WITHIN YOUR CONTROL:
If a package is returned to us due to an incorrect or incomplete address, is marked “unclaimed” or “return to sender,” or has been considered undeliverable for any reason by the courier, we will notify you by email.
If the tracking number of the package shows that the package has been delivered to the wrong address you provided us, we are not responsible for further actions.
YOUR ORDER DOES NOT ARRIVE DUE TO EXCEPTIONAL CIRCUMSTANCES OUTSIDE OUR CONTROL (I.E. NOT CLEARED BY CUSTOMS, NATURAL DISASTERS, ETC).
If for any reason you would like to exchange your product, please contact us first at email@example.com within 7 days of package receipt so we can get it sorted out for you. Please keep in mind you are liable for any decrease in the product’s value resulting from the use of the product upon return back to our warehouse.
Reach out to us a message on our Contact Us page or email us at firstname.lastname@example.org.